At Dakloni, customer satisfaction is our priority. We are committed to delivering premium-quality food products. If you experience any issue with your order, please review our Return & Refund Policy below.
Due to the nature of food and grocery products, returns are accepted only if the product is received in a damaged, defective, expired, or incorrect condition.
Customers must notify us within 48 hours of receiving the order by providing clear photographs of the product, packaging, and invoice for verification.
Products that have been opened, consumed, damaged due to improper handling, or returned without valid proof are not eligible for return or refund.
Once the return request is verified and approved, the refund will be processed to the original payment method within 5–7 business days. Processing time may vary depending on your payment provider.
In eligible cases, Dakloni may offer a replacement instead of a refund based on product availability and the nature of the issue.
Orders can be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled.
If you have any questions regarding returns or refunds, please contact our customer support through the contact details available on our website. We will be happy to assist you.